Terms & Conditions

Last updated: 30 October 2026

About us

This website is operated by No.19 Brewing Company Limited, based in Christchurch, New Zealand. In these terms, “we”, “us” and “our” mean No.19 Brewing Company Limited.

These terms apply to retail purchases through our website. By placing an order, you agree to these terms. Separate arrangements may apply to wholesale orders.

Questions? Contact sales@no19brewing.co.nz.

Buying alcohol

You must be 18 years or older to purchase alcohol from us. If you are ordering for someone else, the person receiving the alcohol must also be 18 or older.

By ordering, you confirm that you and the intended recipient meet these requirements and that the information you provide is accurate.

We or our delivery provider may request valid evidence of age before completing delivery. Alcohol will not be handed to anyone under 18 or anyone who is intoxicated. If age cannot be verified, delivery may be refused or rearranged.

Sales and deliveries are subject to New Zealand alcohol laws and the conditions of our alcohol licence.

Products and availability

We brew in small batches, so availability changes with our brewing and packaging schedule.

We aim to keep product descriptions, prices and stock information accurate. Product photographs are illustrative; packaging and appearance may change between batches. Any variation will not affect your right to receive goods that match their description.

If we cannot supply something you have ordered, we will contact you to arrange a refund or another option you agree to. We will not substitute a different beer without your agreement.

Prices and payment

All prices are in New Zealand dollars and include GST. Delivery is charged separately unless your order qualifies for free delivery.

The total payable, including any delivery charge, is shown before you complete checkout. Where delivery requires a separate quote, we will agree the charge with you before proceeding.

Payment is required when ordering, using one of the payment methods available at checkout.

Price changes apply to future orders. If we discover a genuine pricing or listing error affecting your order, we will contact you to resolve it. We will not charge an additional amount without your agreement. If the order cannot proceed, we will refund the amount paid for the affected goods and any associated delivery charge.

Delivery

We currently supply customers within New Zealand. Available delivery methods and charges depend on your address and are shown at checkout or agreed with you separately.

Christchurch courier delivery: Available to eligible addresses within our configured delivery area.

Local hand delivery: Available by arrangement to eligible local addresses. A valid free-delivery coupon may be required. This is a scheduled or arranged delivery service, rather than an express courier service.

Other South Island addresses: Delivery is available where offered at checkout. Rural, remote, large or unusual orders may require a separate quote.

North Island addresses: Please contact us before ordering for a delivery quote.

Please provide a complete, accurate physical delivery address and contact details. Contact us promptly if these need changing; we cannot guarantee changes after dispatch.

Delivery dates are estimates unless we expressly agree otherwise. If your order is delayed, missing or damaged, contact us and we will work with the delivery provider to resolve the issue. Your consumer rights remain unaffected.

If delivery fails because incorrect details were supplied or no eligible adult was available, reasonable additional delivery costs may apply. We will explain any charge before arranging redelivery. We will not charge you to remedy a delivery failure caused by us.

Coupons and offers

Coupons are subject to the conditions stated when they are issued, including any expiry date, eligible delivery area or usage limit.

Our local-delivery coupon provides free hand delivery to eligible addresses. It does not make a courier service free or extend our delivery area.

Coupons cannot be exchanged for cash. Changes to an offer will not retrospectively affect an order we have already accepted.

Changes and cancellations

If you need to change or cancel an order, email us as soon as possible with your order number.

We will accommodate requests where reasonably possible before dispatch. Once an order has been dispatched, we may be unable to change or cancel it simply because you have changed your mind.

This does not affect your rights where goods are faulty, incorrect or otherwise fail to meet a legal guarantee.

Faults, damage and refunds

We want you to enjoy our beer. If something is wrong, contact sales@no19brewing.co.nz so we can help directly.

Please include your order number, a description of the issue and, where available, photographs, the batch number and best-before date. Keep the affected goods and packaging where safe and practical until we have advised you what to do.

We do not normally offer refunds or exchanges for a change of mind. This does not apply to faulty, damaged, incorrectly supplied or misdescribed goods.

Where a remedy is required by law, we will provide it at no cost to you, including reasonable return costs where applicable. Any refund will normally be made to the original payment method.

Our Returns & Refunds page provides further information. Neither that policy nor these terms limits your statutory rights.

Looking after your beer

Store beer somewhere cool, away from direct sunlight, and follow any storage instructions on the label. Refrigeration is recommended to preserve freshness.

We are not responsible for deterioration caused by inappropriate storage or handling after delivery. This does not affect claims relating to faults already present when the beer was supplied.

Personal information

We use order information to process payments, fulfil deliveries, communicate with you and meet our legal obligations. Relevant information is shared with service providers where needed for these purposes.

Your rights and these terms

Nothing in these terms excludes or limits rights or remedies available under the Consumer Guarantees Act 1993, Fair Trading Act 1986, or other laws that cannot legally be excluded.

New Zealand law applies to purchases through this website.

We may update these terms for future purchases. The version in place when you order applies to that purchase.

Contact

No.19 Brewing Company Limited
Christchurch, New Zealand
Email: sales@no19brewing.co.nz